Shipping Policy

General Shipping Information

We typically process and ship orders within 1–2 business days after an order is placed.

How We Ship

We ship through major carriers, including UPS, FedEx, DHL, and USPS. PULWTOP will select the most appropriate carrier to ensure safe and efficient delivery.

United States Shipping

Orders of $50 USD or more qualify for free shipping within the United States.

Orders under $50 USD are subject to a shipping fee. The applicable shipping charge will be displayed at checkout before payment.

Estimated delivery time is 5–12 business days. This estimate includes transit time but does not include the 1–2 business day order processing period. Delivery times may vary due to the destination, carrier delays, weather, holidays, or other circumstances beyond our control.

Special note: We deliver within the United States, excluding APO/FPO military addresses.

Canceled Orders

To request an order cancellation, please contact us at support@pulwtop.com before 7:00 PM PST on the same day the order was placed. Please include your order number and contact information.

Once an order has entered transit, it can no longer be canceled. Please contact our customer service team for assistance.

How Can I Track My Package?

Once your order has shipped, you will receive a shipping confirmation email containing the tracking number and carrier information. If your package is lost in transit, please contact us at support@pulwtop.com for assistance.

Will Multiple Items Arrive Together?

We will do our best to have all items arrive at the same time. However, items may occasionally be shipped separately depending on product availability and the shipping method used.

Contact Us

Email: support@pulwtop.com

Address: 2207 Byfield Dr, Cedar Park, TX 78613, United States