FAQs

1: Can I modify or cancel my order? We usually ship orders within 24 hours. If your order has already been shipped, so we’re unable to modify or cancel it.

2: What can I do if my tracking status hasn’t updated? Tracking can take 2–3 business days to update. It may not update every day—that’s normal.If it still hasn’t updated after 5–7 business days, email us at support@pulwtop.com with your order number. We’ll help you.

3: Why does my SSD not working ? 1, Make sure your SSD fully inserted into the SSD slot; 2, Chcek Your SSD is Sata or NVme  3, If your SSD are not ,please format it .steps as below :1) PUT NEW SSD on PULWTOP Dock 2) Connect Pulwtop dock with your Laptop  3) Click the "Disk Utility" and format SSD into "exFat" or "apfs". 4) Check the format video : https://youtu.be/rQC6Gj9jcIs

4: Why the SD/Micro SD card reader doesn't work? Please check whether your SD/Micro SD card is inserted in reverse. If you have insered correctly and ensure your SD/Micro SD card work well on other devices

5: How to extend dual monitor with clamshell mode for Macbook ?① Open MacBook's Application → Utilities→Terminal).② Type the following command and press Enter:sudo pmset -a disablesleep 1 ③ Enter your administrator password and press Enter again. ④ Your MacBook is now ready for dual displays with the lid closed. Notes: 1) If the external display doesn't work, restart your MacBook. 2) To revert to default sleep behavior (disable clamshell mode), run: sudo pmset -a disablesleep 0

Email:  support@pulwtop.com

Business Hours:
Mon - Sat : 9am - 10pm
Sunday: 10am - 5pm

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